Zerolive Refund & Cancellation Policy
Introduction
At Zerolive, we strive to ensure a smooth and satisfying shopping experience for our customers. This Refund & Cancellation Policy outlines the terms under which orders can be canceled, returned, or refunded. By placing an order with Zerolive, you agree to the terms described below.
Order Cancellation
Before Shipment
- You may cancel your order before it has been shipped.
- Once canceled, you will receive a full refund to your original payment method.
- Refund processing times may vary depending on your payment provider.
After Shipment
- Orders cannot be canceled once shipped.
- In such cases, you may request a return after receiving the product, subject to eligibility
Return Eligibility
You may request a return under the following conditions:
- The product is defective or not functioning properly
- You received a wrong or incorrect item
- The product was damaged during delivery (must be reported within 24 hours)
Return Conditions
To qualify for a return:
- The product must be in original condition
- All packaging, accessories, and manuals must be included
- Proof of purchase must be provided
- The return request must be made within the specified timeline
Zerolive reserves the right to reject returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products with physical damage caused by misuse
- Items returned without original packaging or accessories
- Products showing signs of excessive wear or tampering
- Digital or virtual products (unless required by law)
- Items purchased during clearance or promotional sales (unless defective)
Refund Policy
Eligible Refunds
Refunds will only be processed if:
- The returned product passes our inspection and quality check
- The issue falls within our return eligibility criteria
Refund Method
- Refunds will be issued to the original payment method
- In some cases, Zerolive may offer store credit or replacement instead
Processing Time
- Refunds are typically processed within 7–14 business days after approval
- Additional delays may occur depending on your bank or payment provider
Replacement Policy
- Eligible products may be replaced instead of refunded, depending on the issue
- Replacement is subject to stock availability
- If the exact product is unavailable, a similar product or variant may be offered
Shipping & Handling
- Customers may be required to ship the product back to Zerolive for inspection
- In eligible cases (defective or incorrect product), return shipping may be covered by Zerolive
- Zerolive is not responsible for:
- Damage during return transit
- Lost shipments sent without tracking
We recommend using a reliable courier service with tracking.
Damaged or Incorrect Products
If you receive a damaged or incorrect item:
- Report the issue within 24 hours of delivery
- Provide clear photos or videos as proof
- Our team will review and guide you through the next steps
Failure to report within this timeframe may result in rejection of your claim.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your payment provider or bank
- Allow additional processing time
If the issue persists, please contact our support team.
Abuse of Policy
Zerolive reserves the right to:
- Deny refund or return requests in cases of policy misuse or abuse
- Limit or refuse service to customers who repeatedly violate return conditions
Changes to This Policy
Zerolive may update this Refund & Cancellation Policy at any time. Any changes will be reflected on this page. Continued use of our Services indicates your acceptance of the updated terms.
Contact Us
If you have any questions or need assistance, please contact us:
Email: support@zerolive.shop
Final Note
We aim to handle all refund and cancellation requests fairly and efficiently while maintaining product quality and service standards. Your cooperation with this policy helps us serve you better.
